Platform performance has stabilized over the past 24 hours following the changes implemented by our technical teams, with more consistent response times observed. Based on these improvements, we are moving this incident to Monitoring.
Our technical teams will continue to closely monitor platform performance as we assess the effectiveness of these changes and watch for any further issues.
If you continue to experience any issues, please contact our Care team at care@salonbiz.com so we can investigate further. We also recommend clearing your browser's cache and cookies to remove any stored data that may interfere with your connection to the platform.
We recognize this has been a prolonged disruption and understand the impact it has had on your business and daily operations. We sincerely apologize for the disruption and appreciate your patience as we continue monitoring platform stability.
Posted Nov 06, 2026 - 18:43 CST
Update
Reminders & Confirmations and Demandforce 2-Way Communication have been re-enabled and are available for use. Platform performance has remained stable during ongoing monitoring, and our technical teams continue to investigate the broader performance issues.
We will maintain close monitoring of platform stability as the investigation continues.
We appreciate your patience and understanding throughout this disruption.
Posted Nov 05, 2026 - 16:33 CST
Update
As an additional precaution to support platform stability, Demandforce 2-Way Communication is also being temporarily disabled. Reminders & Confirmations remain disabled, with a revised target of 5:00 PM CT to restore both features.
Platform performance has remained stable during ongoing monitoring. However, the broader investigation into the earlier performance issues remains active as our technical teams continue their review.
We will communicate any changes to the expected restoration timeline.
We appreciate your continued patience and understanding.
Posted Nov 05, 2026 - 14:31 CST
Update
Platform performance has remained stable during ongoing monitoring. However, our investigation into the broader performance issues remains active as our technical teams continue reviewing the situation.
As a precautionary measure, Reminders & Confirmations have been temporarily disabled to help maintain platform stability. We are currently targeting 3:00 PM CT to re-enable these features.
We will continue to monitor platform performance and provide an update if there are any changes to the planned timeline.
We appreciate your continued patience and understanding.
Posted Nov 05, 2026 - 13:11 CST
Update
We are continuing to address the ongoing platform performance issues. Our technical teams are actively reviewing the reported behavior and working through the necessary steps to resolve the disruption.
The priority remains to restore normal service conditions and ensure consistent platform performance. We recognize the importance of system availability to your business and appreciate your continued understanding as this work progresses.
Posted Nov 04, 2026 - 14:56 CST
Update
We are continuing to address the ongoing platform performance issues. Our technical teams are actively reviewing the reported behavior and working through the necessary steps to resolve the disruption.
The priority remains to restore normal service conditions and ensure consistent platform performance. We recognize the importance of system availability to your business and appreciate your continued understanding as this work progresses.
Posted Nov 04, 2026 - 14:25 CST
Update
The platform performance issues remain under investigation. Our technical teams are continuing their work to identify the source of the disruption and implement the necessary resolution.
We recognize the importance of stable platform access to your business operations. Addressing the current issues remains an active focus for our teams.
Thank you for your patience while the investigation and remediation efforts continue.
Posted Nov 04, 2026 - 13:32 CST
Update
The platform performance issues remain under investigation. Our technical teams are continuing their work to identify the source of the disruption and implement the necessary resolution.
We recognize the importance of stable platform access to your business operations. Addressing the current issues remains an active focus for our teams.
Thank you for your patience while the investigation and remediation efforts continue.
Posted Nov 04, 2026 - 12:58 CST
Update
The platform performance issues remain under investigation. Our technical teams are continuing their work to identify the source of the disruption and implement the necessary resolution.
We recognize the importance of stable platform access to your business operations. Addressing the current issues remains an active focus for our teams.
Thank you for your patience while the investigation and remediation efforts continue.
Posted Nov 04, 2026 - 12:22 CST
Update
The platform performance issues remain under investigation. Our technical teams are continuing their work to identify the source of the disruption and implement the necessary resolution.
We recognize the importance of stable platform access to your business operations. Addressing the current issues remains an active focus for our teams.
Thank you for your patience while the investigation and remediation efforts continue.
Posted Nov 04, 2026 - 11:51 CST
Update
The platform performance issues remain under investigation. Our technical teams are continuing their work to identify the source of the disruption and implement the necessary resolution.
We recognize the importance of stable platform access to your business operations. Addressing the current issues remains an active focus for our teams.
Thank you for your patience while the investigation and remediation efforts continue.
Posted Nov 04, 2026 - 11:10 CST
Update
We recognize that customers continue to experience degraded performance, and we understand the disruption this may be causing to your daily operations.
Our technical teams remain actively engaged and are continuing to investigate and work toward restoring consistent performance. This remains the top priority for our teams, and work will continue until service stability has been confirmed.
We appreciate your continued patience and understand the importance of having reliable access to support your business and your customers.
We will provide our next update as soon as we have additional information to share.
Posted Nov 04, 2026 - 10:30 CST
Update
We are receiving reports of degraded performance and understand the disruption this may be causing to your daily operations.
Our technical teams are actively investigating these reports and working to restore consistent performance. This remains a top priority, and we will continue working until service stability has been confirmed.
We appreciate your patience and understand the importance of reliable access to support your business and your customers.
We will provide another update as soon as we have additional information to share.
Posted Nov 04, 2026 - 09:58 CST
Update
All SalonBiz services are currently operational. Our teams will continue closely monitoring the platform to ensure performance remains stable.
If you experience any issues, please contact SalonBiz Customer Care at care@salonbiz.com.
We will provide additional updates if needed. We appreciate your continued patience and understanding.
Posted Oct 30, 2026 - 14:29 CDT
Update
Our technical teams continue to investigate the reported performance issues and are actively working toward a resolution.
Restoring consistent platform performance remains a top priority, and we are closely monitoring the situation as our investigation continues.
We understand the impact this may have on your daily operations and appreciate your continued patience.
We will provide another update as soon as more information becomes available.
Posted Oct 30, 2026 - 13:17 CDT
Update
We are beginning to receive reports of degraded performance and recognize the disruption this may cause to your daily operations.
Our technical teams are actively investigating and working to restore consistent performance. Resolving these issues remains a top priority.
We appreciate your patience and understand the importance of reliable access to support your business.
We will share another update as soon as additional information becomes available.
Posted Oct 30, 2026 - 12:17 CDT
Update
We have addressed the most recently reported performance issues, and services are now operating normally for customers.
Our technical teams continue to actively investigate the underlying cause and closely monitor platform performance. We are keeping this incident open while we work to ensure continued stability.
If you are still experiencing any issues, please contact our Care Team at care@salonbiz.com so we can investigate further.
We appreciate your continued patience and will provide additional updates as more information becomes available.
Posted Oct 30, 2026 - 10:25 CDT
Update
While platform performance has improved and many customers are able to use the system normally, we are continuing to receive reports of degraded performance from some customers.
Our technical teams are treating these reports with the highest level of urgency and are actively investigating while closely monitoring platform performance.
We recognize the impact these disruptions may have on your business and remain focused on restoring a consistent and reliable experience for all customers.
We appreciate your continued patience and will provide further updates as more information becomes available.
Posted Oct 30, 2026 - 08:36 CDT
Update
Service performance has been restored, and customers should now be able to use the platform as normal.
Our technical teams will continue to investigate the earlier degradation and closely monitor performance to ensure the platform remains stable.
If you are still experiencing any issues, please contact our Care team at care@salonbiz.com for assistance.
We appreciate your patience and will provide additional updates if there are any changes.
Posted Oct 29, 2026 - 14:01 CDT
Update
We are receiving reports of degraded performance and understand the disruption this may be causing to your daily operations.
Our technical teams are actively investigating these reports and working to restore consistent performance. This remains a top priority, and we will continue working until service stability has been confirmed.
We appreciate your patience and understand the importance of reliable access to support your business and your customers.
We will provide another update as soon as we have additional information to share.
Posted Oct 29, 2026 - 13:29 CDT
Update
The SalonBiz platform remains operational and continues to perform normally. Our technical teams continue to monitor performance closely to ensure sustained stability.
Services Restored
The following services have been fully restored and are operational:
Vish Integration
SalonBiz iPad App
SalonBiz Stylist App
Current Status
All SalonBiz services are currently operational. Our teams will continue closely monitoring the platform, including the recently restored services, to confirm performance remains stable.
If you experience any issues, please contact SalonBiz Customer Care at care@salonbiz.com.
We will provide additional updates if needed. We appreciate your continued patience and understanding.
Posted Oct 27, 2026 - 17:47 CDT
Update
The SalonBiz platform remains operational and is performing normally. Our technical teams continue to monitor performance closely to ensure sustained stability.
Temporary Service Interruption
As a precaution, we have temporarily disabled the Vish integration while continuing to monitor platform stability.
Affected Services
This temporary action impacts customers using the following services:
Vish Integration
SalonBiz iPad App
SalonBiz Stylist App
All other SalonBiz services remain operational and are not impacted by this temporary change.
Our teams will continue monitoring performance and assessing when the affected services can be safely restored.
We will provide further updates as confirmed information becomes available.
We appreciate your patience and understanding.
Posted Oct 27, 2026 - 13:20 CDT
Investigating
We have resolved the issue as of late Friday night, and have continued to test and monitor throughout the weekend.
Everything is now back at normal operating capacity. Please report further issues to SalonBiz Customer Care. care@salonbiz.com
We will monitor and provide further updates throughout the week if needed. We appreciate your patience and understanding as our teams have worked through this issue
Posted Oct 26, 2026 - 02:08 CDT
Monitoring
We have resolved the issue as of late Friday night, and have continued to test and monitor throughout the weekend.
Everything is now back at normal operating capacity. Please report further issues to SalonBiz Customer Care. care@salonbiz.com
We will monitor and provide further updates throughout the week if needed. We appreciate your patience and understanding as our teams have worked through this issue
Posted Oct 25, 2026 - 23:09 CDT
Update
Our teams continue to actively investigate the service issues affecting performance. While services may be available at times, we have not yet confirmed the sustained stability needed to consider this issue resolved.
Restoring consistent and reliable service remains our highest priority.
We will continue this work until service stability has been confirmed and services have returned to normal operation.
We appreciate your continued patience and understand the importance of reliable access to support your business and your customers.
We will continue to provide updates as additional information becomes available.
Posted Oct 23, 2026 - 17:46 CDT
Investigating
We are receiving reports of degraded performance and understand the disruption this may be causing to your daily operations.
Our technical teams are actively investigating these reports and working to restore consistent performance. This remains a top priority, and we will continue working until service stability has been confirmed.
We appreciate your patience and understand the importance of reliable access to support your business and your customers.
We will provide another update as soon as we have additional information to share.
Posted Oct 23, 2026 - 13:27 CDT
Monitoring
We have observed normal system operations, and services are performing as expected.
Our technical teams will continue to monitor the system closely. Maintaining reliable service for our customers remains our highest priority.
We appreciate your patience and understanding as our teams have worked through this issue.
Posted Oct 23, 2026 - 12:36 CDT
Update
We recognize that customers continue to experience degraded performance, and we understand the disruption this may be causing to your daily operations.
Our technical teams remain actively engaged and are continuing to investigate and work toward restoring consistent performance. This remains the top priority for our teams, and work will continue until service stability has been confirmed.
We appreciate your continued patience and understand the importance of having reliable access to support your business and your customers.
We will provide our next update as soon as we have additional information to share.
Posted Oct 23, 2026 - 08:37 CDT
Update
We recognize the impact the degraded performance is having on your business and understand the disruption this is causing.
Our technical teams remain fully engaged and are working with the highest level of urgency to restore stable performance. This will remain our top priority until the issue is resolved.
For the remainder of the evening, our next update will be shared as soon as we have more information to provide.
Thank you for your continued patience while our teams work toward resolution.
Posted Oct 22, 2026 - 18:22 CDT
Update
We understand the impact the current degraded performance is having on our customers, and we appreciate your continued patience. Our teams are actively working with urgency to restore full service as quickly as possible.
Resolving this remains a top priority, and we’ll continue to provide updates as more information becomes available.
Posted Oct 22, 2026 - 17:44 CDT
Update
We understand the impact the current degraded performance is having on our customers, and we appreciate your continued patience. Our teams are actively working with urgency to restore full service as quickly as possible.
Resolving this remains a top priority, and we’ll continue to provide updates as more information becomes available.
Posted Oct 22, 2026 - 17:13 CDT
Update
We understand the impact the current degraded performance is having on our customers, and we appreciate your continued patience. Our teams are actively working with urgency to restore full service as quickly as possible.
Resolving this remains a top priority, and we’ll continue to provide updates as more information becomes available.
Posted Oct 22, 2026 - 16:41 CDT
Update
We understand the impact the current degraded performance is having on our customers, and we appreciate your continued patience. Our teams are actively working with urgency to restore full service as quickly as possible.
Resolving this remains a top priority, and we’ll continue to provide updates as more information becomes available.
Posted Oct 22, 2026 - 16:04 CDT
Update
We understand the impact the current degraded performance is having on our customers, and we appreciate your continued patience. Our teams are actively working with urgency to restore full service as quickly as possible.
Resolving this remains a top priority, and we’ll continue to provide updates as more information becomes available.
Posted Oct 22, 2026 - 15:33 CDT
Update
We understand the impact the current degraded performance is having on our customers, and we appreciate your continued patience. Our teams are actively working with urgency to restore full service as quickly as possible.
Resolving this remains a top priority, and we’ll continue to provide updates as more information becomes available.
Posted Oct 22, 2026 - 14:44 CDT
Update
We understand the impact the current degraded performance is having on our customers, and we appreciate your continued patience. Our teams are actively working with urgency to restore full service as quickly as possible.
Resolving this remains a top priority, and we’ll continue to provide updates as more information becomes available.
Posted Oct 22, 2026 - 14:11 CDT
Update
We understand the impact the current degraded performance is having on our customers, and we appreciate your continued patience. Our teams are actively working with urgency to restore full service as quickly as possible.
Resolving this remains a top priority, and we’ll continue to provide updates as more information becomes available.
Posted Oct 22, 2026 - 13:43 CDT
Update
Our team continues to actively investigate the degraded performance and work toward restoring full service as quickly as possible.
We’ll continue to provide updates as more information becomes available.
Thank you for your patience.
Posted Oct 22, 2026 - 13:15 CDT
Update
Our team continues to actively investigate the degraded performance and work toward restoring full service as quickly as possible.
We’ll continue to provide updates as more information becomes available.
Thank you for your patience.
Posted Oct 22, 2026 - 12:42 CDT
Update
We continue to actively work on identifying and resolving the challenge as quickly as possible. We’ll post additional updates as our investigation continues. Thank you for your patience.
Thank you for your patience.
Posted Oct 22, 2026 - 12:14 CDT
Investigating
We are aware of an degraded performance of service; our team is actively working to identify and resolve the challenge as quickly as possible. We’ll continue to post updates as we investigate. Thank you for your patience!
Posted Oct 22, 2026 - 11:40 CDT
This incident affects: SalonBiz, SalonBiz Enterprise, Credit Card Processing, SalonBiz iPad App, SalonBiz Stylist App, Online Booking, and Communication Suite.