SalonBiz - Degraded Performance

Incident Report for SalonBiz

Resolved

Everything is back at normal operating capacity. Please report further issues to SalonBiz Customer Care. care@salonbiz.com

Posted Apr 08, 2026 - 13:32 CDT

Monitoring

We’re back at normal speed! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.

If SalonBiz still running slowly for you? Please reach out to our friendly Care team via this form https://salonbiz.my.site.com/s/contactsupport and we’ll get back to you shortly.

Posted Apr 08, 2026 - 12:06 CDT

Update

We are continuing to investigate this issue.

Posted Apr 08, 2026 - 11:41 CDT

Investigating

We are aware of reports of degraded performance impacting some customers. Our team is actively investigating the issue and working to identify the cause. We will provide updates as more information becomes available

Posted Apr 08, 2026 - 11:06 CDT

This incident affected: SalonBiz, SalonBiz Enterprise, Credit Card Processing, SalonBiz iPad App, SalonBiz Stylist App, Online Booking, and Communication Suite.